Your feedback and experiences help us to see the light. With your opinion and personal feedback, you help us to constantly improve our service and provide our customers with valuable decision-making support.
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Ratings & feedback – we want to hear from you
Our shop bears the Trusted Shops seal of quality
We meet strict quality criteria, from data security and transparent ordering processes to buyer protection. Our aim is to offer you an honest platform and a safe and transparent shopping experience. All reviews come from our customers and are verified by Trusted Shops.
This is how we ensure that all reviews come from real buyers:
- Review invitations for Trusted Shops are sent exclusively to the email addresses used to complete a purchase. This is done, for example, by sending automatic invitations after an order has been completed or by calling up the order in the Trusted Shops login area.
- Reviews cannot be submitted anonymously; the buyer's email address serves as a reference that can be checked by Trusted Shops if anything suspicious arises.
These measures enable us to guarantee that the reviews published through Trusted Shops are authentic and based on actual purchasing experiences.
We would be delighted if you shared your opinion with us
- Tell us about your real experiences, whether positive or negative, so that we can understand what we can improve. In your own interest, please refrain from providing personal information such as your address or telephone number.
- Tell us specific details about your order, the product, the service or the delivery process that you particularly liked or that you think could be improved.
- We welcome constructive criticism, as long as it is respectful and kindly phrased. This way, we can make the best possible use of your feedback.
- If you have any suggestions for improvement, please feel free to share them with us so that we know what makes for an optimal shopping experience for you!
Thank you for your review and for your trust!
